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Old 03-20-2008, 03:22 PM
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Harry Mathews Harry Mathews is offline
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Join Date: Nov 2004
Location: SE Georgia
Posts: 673
Mike, I hope that you get him and everything works out all right. Sometimes things happen that no one can control that causes a problem and sometimes you just get the bad apple.

Coop, it's an easy thing to do, painting with a wide brush. Unfortunately there probably are a good many knifemakers that let things slip through the crack because knifemaking is not a business to them. It is something that they enjoy doing whenever they get around to it.

Like Don and many others I know, we work very hard to keep up with customer contacts (relations). We check and answer e-mails, several times daily. Same with the telephone messages. (We can't hear worth crap and with equipment running.....send us an e-mail) In nearly any business it is much easier and cheaper to keep a customer than it is to find a new one. We don't want to let one slip and try hard not to, but it could happen despite the best intentions. We have had a contact from a customer that had placed an order and it fell off our order board and landed behind the lathe. We had to stop everything that was in progress and make that knife and then we included an extra knife in the package for the customer as a little surprise in support of our apology for losing his order. Best money we have spent in a long time.


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